Posted: 04/01/2021

Job Description


The Assistant Store Manager (ASM) is responsible for the superior quality of operations and ensuring that each guest has an outstanding experience. As a member of a restaurant management team, the Assistant Store Manager is responsible for assisting the Store/General Manager with the successful implementation, communication, execution, and balance of all key result areas: exceptional guest service, sales growth, profitability, people development, management of quality/service/cleanliness standards, facility maintenance, and local store marketing.



  • Assists GM/SM with effectively communicating weekly and period variances from budgets compared to in-store and final P&L’s.
  • Communicates financial goals to employees and provides direction to achieve those goals.
  • Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
  • ASM with performing daily and weekly inventories accurately and timely.
  • Assists with performing accurate end-of-period inventories.
  • Assists with placing food, produce, paper, and supply orders in a timely manner to ensure proper levels are maintained at all times.
  • Works in tandem with SM/GM to consistently maintain labor, food and supplies costs within budget.
  • Utilizes and maintains all reporting and tracking systems for financial results.
  • Maintains high level of integrity in all financial reporting.

People Development

  • Provides clear direction and leadership to all Team Leaders and employees.
  • Serves as a role model to all employees by setting the example and maintaining professionalism in the restaurant.
  • Promotes an "Open Door Policy" in the restaurant and is accessible to all employees.
  • Interviews hourly employee candidates and makes hiring recommendations to SM/GM.
  • ASM with new hire orientation and new employee training.
  • Submits hourly employee new hire paperwork, New Hire/Change Forms, Termination Notification Forms, and bi-weekly payroll spreadsheets to Payroll and/or Human Resources in a timely manner.
  • Ensures that systems, materials and people are in place to provide for quality employee training.
  • Assists with minimizes employee turnover by:
  • selecting and recommending candidates who possess pre-designed characteristics and have a good work history;
  • being involved in the orientation and training of all new employees;
  • providing a positive work environment for all employees;
  • identifying and addressing employee issues in a timely manner.
  • Assists with conducting monthly safety training for all management and hourly employees and forwards acknowledgement forms to Human Resources in a timely manner.
  • Consistently counsels and properly documents performance, attendance, or behavioral issues encountered with all hourly employees.
  • Help with maintaining proper employee staffing levels in the restaurant at all times.
  • Help with preparing hourly employee performance appraisals.
  • Assists with hourly employee performance counseling and terminations.
  • Operates the restaurant with uncompromising integrity and superior credibility, adhering at all times to the Schlotzsky’s policies and procedures.

Operational Procedures Quality, Service and Cleanliness

  • Must have or acquire a Food Managers Certificate.
  • Assists with maintaining all areas of the restaurant at or above all cleanliness standards.
  • Completes QSC Sales Drivers, Ready for Business, Restroom, and Bakery checklists on each shift.
  • Holds employees accountable for compliance with uniform and grooming standards at all times.
  • Ensures that all standards and procedures for recipes and food quality are consistently met.
  • Ensures proper sanitation procedures are adhered to at all times.
  • Maintains positive relationship with local health and sanitation officials and follows up immediately on any issues.
  • Monitors and holds employees accountable for established speed of service standards in the restaurant and drive-thru (if applicable).
  • Assists with performing quarterly full QSC audit on the restaurant.
  • Ensures that guests are treated in a courteous and friendly manner.
  • Follows up on all guest issues and ensures that they are resolved in a professional and timely manner.
  • Executes dining room management functions and guest interaction throughout shifts.
  • Assists with maintaining restaurant in like-new condition.
  • Operates restaurant in a manner that displays an uncompromising attitude toward guest satisfaction.


• Assists with maintaining equipment in proper working order.

• Assists with needed smallwares supplies needed for restaurant operations.

• Assists with needed equipment and facility repairs in a timely manner.

• Assists with preventive equipment maintenance on a timely and consistent basis.

• Assists with executing restaurant upgrades and enhancements as directed by Director of Operations.

• Ensures that all employees adhere to safety and security measures consistent with Company standards.


• Executes all national and Company-sponsored marketing events and promotions.

• Assists with quarterly local store marketing plan for restaurant.

• Promotes internal marketing through suggestive selling, sampling and positive guest interaction.

Attendance and Reliability

• Consistently arrives at work on time.

• Schedules time off in advance in accordance with Company policies.

• Adheres to Company’s attendance guidelines.

• Delegates responsibilities when absent from work.

General and Physical Requirements

  • Majority of job responsibilities must be performed standing or walking during typical 10-hour shift.
  • Frequently walks in and around the restaurant to interact with employees and monitor customer satisfaction.
  • Frequent bending, stooping, reaching, pushing and lifting.
  • Uses a keyboard on a daily basis to enter information into a computer.
  • Must be able to lift up to 50 pounds.
  • Must be capable of performing any duty of any employee while training or while covering staffing needs.
  • Must have transportation to make bank deposits, deliver orders, or run errands as needed; driving record must be acceptable.
  • Performs additional duties as assigned.

Job Type: Full-time

COVID-19 considerations:
All customers and employees are required to wear a mask, drive through, online and curbside pickup available, common surfaces are sanitized regularly, etc.